"I wanted to share with you both my experience with your company yesterday, more specifically with your Sales/Service Technician Chet Beiswenger. He responded to a service call regarding an issue with our furnace. He attacked that problem with informed and experienced professionalism, explaining specifics to me as he proceeded. We couldn’t be more satisfied with this aspect of the service call.
My email to you today though is in the above and beyond aspect of his work. Our water heater is located near our furnace. In conducting his work, Chet noticed that the plastic rings on our water heater were a bit melted. Understanding the red flags that represented, he continued to investigate the issue and discovered a potential safety issue that we were completely unaware of. You can ask him the details of the call, but I truly believe that his heads-up thorough knowledge and work ethic may have prevented a safety issue for my family if this had been left unchecked. What a great employee and wonderful representative for your company! Your great company service has always been top-notch in our book, but today’s call means more than that to our family’s welfare. Thank you so much for having top-notch, dependable, honest and informed employees."
– Sany Knudson, West St. Paul, MN
"Couldn't believe that you could install so soon and in one day. We're very happy with service and rep Joe Slater".
– Steven Huff, Apple Valley, MN
"We were so impressed with all aspects of your service. Great Job! Thank you!!"
– Eileen Day, Hopkins, MN
"The install team was great to work with. They answered all questions, addressed homeowner install needs and were prompt in arrival and finalizing the job."
– Ron B., Edina, MN
"Everyone was great! We also really appreciated Katy K putting our registration and rebate information together so nicely! We will definitely be using you guys in the future!"
– Adam & Kira R., Bloomington, MN
"I wanted to let you know what a great job Chet did while fixing our A/C in our Condo recently. His professionalism and honesty in explaining the issue that we were having goes a long way and we will continue to use Sedgwick Heating. We will recommend your Company to others solely the way Chet works. Thank you."
– Dean S., Minneapolis, MN
"Thank you for your honest assessment and referral to Quality Chimney regarding our furnace liner (invoice #45830). Steve from Quality came out, determined he could put in a 6" liner which meant we did not need to spend another couple thousand dollars for a new direct vent water heater. He was also able to remove the old liner without busting the chimney which we had just paid $1500 to repair based on Standard Heating's recommendation to have that work done first. In addition, he did some minor caulking and cement work on the chimney that the chimney person had not done to complete their job. All of this for 1/3 the price of what is was beginning to look like we'd have to spend. Plus he was able to get to it the day after he looked at it so the work is DONE. Thank you again for your honesty and for the referral to Steve."
– Judy S.S., Minneapolis, MN
"Very pleased with the process and persons I worked with."
– Cathy S., Savage, MN
"Very happy with all aspects of the job that was done. Excellent work and I'm very satisfied."
– Jim S., Bloomington, MN
"Brent is absolutely great!! Adam is absolutely great!"
– Jeanie D.W., Chaska, MN
"I was very impressed with the installation. Your company was also great when I had problems with old furnace. That's why you earned my business again, 15 years later! Kudos & thanks!"
– Katie S., Eden Prairie, MN
"I felt like Brent really gave us good advice on the unit we ended up going with and was fast getting here. Excellent, friendly, professional."
– Colleen P., Minneapolis, MN
"You guys did a great job in short order and really came through for us. Total 'A' team!"
– Jim R., Edina, MN
"Smooth - no problems, everyone was great! Will recommend."
– Rich C., Eagan, MN
"Very professional, efficient, competent, clean and friendly. Loved them!"
– Mary Kay B., Bloomington, MN
"I called Sedgwick on Monday and a new furnace was installed at 8am on Tuesday. Awesome service, awesome staff, awesome job in all respects. Thank You!"
– Jim B., Wayzata, MN
"Great service from everyone I worked with at Sedgwick. The repairman that came out to check my old furnace was friendly and explained what was wrong, how much it would cost to repair, and how soon it could be done. Based on the cost of the repair and the age of the furnace decided it was best to replace. Dan, the sales rep was at my house later that day and did a great job explaining all the options and answering questions and was able to schedule the replacement of our old furnace in two days. Installers were friendly, consciences, and did a great job explaining how the humidifier and thermostat worked. Great experience overall."
– Tom W, Maplewood, MN
"I want to write you to tell you about my recent experience with my new furnace installation. The installer was Jerry and he did a fantastic job. He explained what he was going to do, explained how to work the new furnace, April Air, thermostat, etc. I would like you to know that he is out there representing your company in a manner that should be commended! By the way, I also had 2 new water heaters installed by Sedgwick in 2014. Thank you for the great service."
– Lamaia M
"We so appreciated the fast, efficient, knowledgeable, friendly and respectful service -- perfect!"
– Karyl B, Minneapolis, MN
"Thanks Dan, Adam and Jimmy were both very professional and punctual. They did fantastic work removing the old unit, cleaning up and installing the new unit with proper adjustments made to fit my utility room and existing duct work. Adam was able to quickly determine I could not have the 96% AFUE unit installed without having to cut into my walls or ceiling and made sure every part of the install is up to code including a near by gas valve which was not part of the furnace. I am very pleased with the quality of work performed by your company and will certainly be giving praise and referrals to people I speak with about my new furnace."
– Eden Prairie, MN
"I have been telling all my friends that I had a great experience with Sedgwick Heating from start to finish: from the person who took my initial call who reassured me that someone would be out that night regardless of the hour, to the service technician who was at my place within 30 minutes and who reassured me that my pipes likely would not freeze overnight, to your own prompt and thorough care in educating and offering me some options (and bringing some space heaters!), to the installers who labored in that brutal cold to make sure that I would not go without heat. I was very impressed and it is wonderful to know there is a modern-day business with such outstanding customer service from top to bottom."
– Anna, Minneapolis, MN
"Great experience - would recommend Sedgwick!"
– Heather P, Mendota Heights, MN
"We are very satisfied with the Sedgwick Company and its employees."
– Jakie & James S, New Brighton, MN
"Thank you for your prompt and courteous service."
– Pat C, Vadnais Heights, MN
– Bob B, Burnsville, MN
"Keep doing what you're doing! Larry was kind and understanding about my situation. He gave patience and attention like I was his only customer. So impressed by the time frame. I called one day, they were out the next day for the consultation, and the furnace was installed within the week. I will certainly sing your praises and recommend Sedgwick Heating and Air Conditioning to all.
Thank you so much!"
– Nancy L, Bloomington, MN
"Dan was nothing short of outstanding. He was on time for our appointment and first started going over some things on the outside of the house, something nobody else had done. Inside he took measurements and explained why we should replace the 30-year old furnace. No pressure at all, which was great. We also were happy to hear all the options we had available to us. Dan talked about going to the company factories which was great that he had actually seen the production facilities that made the furnaces. After going over our options, we matched a new Goodman furnace to our Goodman A/C unit outside. Everything from the moment Dan stepped onto our driveway from the time the installation crew left was great. Dan even talked about how the new furnace choice would be beneficial to our older daughter who has a little asthma. We even got the furnace installed the next day! We will absolutely be using Sedgwick for any future needs.
Of course, "Dan" is a great name. Thanks again!"
– "Dan" Grider
"It's been a pleasure to do business with Sedgwick. The Sales rep was helpful and well informed. The installers were also helpful, and they did an excellent job. The project was on time and on budget."
– Mike H, Burnsville, MN
"The new unit is wonderful – cooling much better than the old and very quiet. Thank you !!!"
– Darla T, Minneapolis, MN
"Every person from Sedgwick who was in my home was extremely respectful; of me, my kids, and my home. This is very important to me, especially as a single mom."
- Kristy O, St. Paul, MN
"My entire experience with Sedgwick was superior. Everyone was friendly, professional, prompt and well informed about my problem and how to best solve it. Thank your for the exceptional service."
- Kim T., Edina, MN
"I wish I had called you guys first. Great job, I couldn't be happier."
- Matt J., Minneapolis, MN
"We sought out several bids from various companies and decided on Sedgwick. They were the most reasonably priced, they provide a good product and they stand behind what they install."
- Bobbi H., Minneapolis, MN
"I like the fast service and being on time, in fact you were ahead of time."
- John B., Roseville, MN
"Thanks to all of you: Terry, Mark, Dan and Paul. You are a great team and I'm grateful to have heat and a new furnace."
- Jane C., St. Louis Park, MN
"Couldn't have asked for better service. I would highly recommend Sedgwick."
- Deb S., Rosemount, MN
"I want to express all my thanks to Sedgwick and to Dan Pahl, in particular. He provided a very good and professional service from start to finish. Thank you very much! We will refer my friends to you."
- Veronica M., Minneapolis, MN
"Thank you for a job well done. I have always had good service from Sedgwick."
- Sue G., Bloomington, MN
"I thought my job was done very professionally. Thank you very much!"
- Gary F., Maplewood, MN
"We were without heat. Sedgwick gave us prompt service and installation."
- Jack and Mary M., Edina, MN
"Thanks for the good, quality service!"
- Cameron J., Minneapolis, MN
"Thank you for all your help and hard work in creating our dream bathroom!"
- Kelli R. (Recipients of DIY Network Bath Crashers) Plymouth, MN